The government has raised the crisis alert to the highest “serious” level following the fire at the National Information Resources Service and has activated the Central Disaster and Safety Countermeasures Headquarters.

The Interior Ministry said Minister Yun Ho-jung presided over a meeting this morning to assess the administrative system disruptions and decided on the escalation.

Yun said the government is mobilizing all available resources for swift recovery and will do its utmost to minimize public inconvenience.

The ministry noted that many administrative services remain limited and advised people to confirm service availability by phone before visiting government offices. 

Guidelines for citizens are being provided through the Naver portal.

Some services, including the electronic family registry system, transportation complaints platform,  Hometax, national health insurance, and agricultural e-services, are available through alternative sites.

The ministry added that information is being shared through TV, radio, and emergency text alerts, and stressed that even where computer systems are down, services are being handled manually or through alternate procedures so that citizens do not suffer disadvantages.